Customer Service Representative (CSR) - Grapari Telkomsel Balikpapan (A. Yani)

Join Infomedia Nusantara, a trusted partner of Telkomsel, as a Customer Service Representative (CSR) at our Grapari Balikpapan (A. Yani) location. In this dynamic role, you will serve as the frontline ambassador for Telkomsel, delivering exceptional customer service and building strong relationships with our valued customers. With Infomedia Nusantara, you'll be part of a company that is committed to innovation and excellence, offering you a rewarding career in the telecommunications industry.

As a Customer Service Representative (CSR) at Grapari Balikpapan (A. Yani), you will handle incoming calls, resolve customer inquiries, and provide technical support for Telkomsel products and services. You will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role offers a unique opportunity to work in a fast-paced environment, where your skills and dedication will make a real difference in the lives of our customers.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls and inquiries, providing prompt and efficient solutions.
• Resolve technical issues related to Telkomsel products and services.
• Assist customers with account management, billing inquiries, and service upgrades.
• Uphold Telkomsel's customer service standards and company policies.
• Document and track customer interactions for quality assurance purposes.
• Maintain a high level of professionalism and courtesy in all customer interactions.
• Collaborate with team members to ensure consistent service delivery and customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM systems such as Salesforce or Zoho.
• Familiarity with telecommunications products and services offered by Telkomsel.
• Ability to work in a fast-paced, high-volume environment.
• Willingness to travel to other Grapari locations as needed.
• Valid SIM card and ability to use Telkomsel products and services.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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