Client Service Coordinator

Join TOA Global as a Client Service Coordinator and become part of a dynamic team dedicated to delivering exceptional service and support. Based in the vibrant and picturesque location of Bali, this role offers a unique opportunity to work in a company that values innovation and excellence. As a Client Service Coordinator, you will be the first point of contact for our clients, ensuring their needs are met with prompt and professional service.

In this role, you will handle a variety of client interactions, from initial inquiries to post-service follow-ups. You'll be responsible for maintaining our clients' satisfaction levels through consistent communication and problem resolution. This position is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate client inquiries and requests, ensuring timely and accurate responses.
• Provide exceptional customer service by resolving client issues and concerns promptly.
• Maintain and update client records and information using CRM software such as Salesforce or HubSpot.
• Coordinate with internal teams to ensure seamless delivery of services and products to clients.
• Monitor client satisfaction levels and gather feedback to improve service quality.
• Assist in the development and implementation of client service strategies and initiatives.
• Stay up-to-date with industry trends and best practices in client service.
• Participate in team meetings and contribute to the development of service standards and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in client service, customer support, or a related role.
• Proven experience in using CRM software such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well in a team and independently.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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