Operational Account Manager - Warehouse & Fulfillment Governance

Join a dynamic team as an Operational Account Manager - Warehouse & Fulfillment Governance at [Company Name] in Jakarta Pusat. In this pivotal role, you will oversee the seamless operation of warehouse partnerships, ensuring performance, compliance, and operational governance to drive efficiency and excellence in fulfillment processes.

As an Operational Account Manager, you will be responsible for managing key performance indicators (KPIs), conducting regular audits, and implementing best practices to optimize warehouse operations. You will work closely with cross-functional teams, including logistics, finance, and supply chain, to ensure smooth coordination and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Oversee the performance of warehouse partners, conducting regular audits and reviews to ensure compliance with operational standards.
• Manage and track key performance indicators (KPIs) to drive efficiency and excellence in fulfillment processes.
• Develop and implement operational governance frameworks to ensure best practices and continuous improvement.
• Coordinate with cross-functional teams, including logistics, finance, and supply chain, to ensure smooth coordination and alignment.
• Analyze operational data using tools such as Power BI and Tableau to identify trends and areas for improvement.
• Collaborate with stakeholders to resolve operational issues and ensure timely resolution of any discrepancies.
• Stay updated with industry trends and best practices in warehouse management and fulfillment governance.
• Provide regular reports and updates to senior management on the status of warehouse partnerships and operational performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 5 years of experience in warehouse management, operations, or a related field.
• Strong knowledge of warehouse management systems (WMS) and enterprise resource planning (ERP) software.
• Certification in Lean Six Sigma or a related management methodology is a plus.
• Proficient in using data analysis tools such as Power BI and Tableau.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Strong problem-solving and analytical skills to identify and resolve operational issues.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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